Autonomous Operations
Delivering Intelligence as
Managed Outcomes
Move beyond traditional automation to truly autonomous operations. We orchestrate AI agents using frameworks like the Agent-to-Agent (A2A) Protocol to automate repetitive workflows across your IT infrastructure and business processes. This means self-healing infrastructure, proactive anomaly detection, and automated remediation playbooks that improve speed, accuracy, and predictability. Our digital labor can perform up to 50% of Tier-1 operational work, turning incremental margin into cumulative advantage.
Faster Fixes with AI
Significantly reduce Mean Time to Resolution (MTTR) with AI-driven incident response.
Proactive Uptime
Achieve greater system uptime and operational resilience by identifying issues before they impact operations.
Elevate Team Focus
Free up your human teams to focus on strategic initiatives, driven by learning velocity.
Cognitive Service Desk
Elevating Support with Human-AI Collaboration
Our AI-augmented service desk transforms reactive technical support into a proactive, strategic partnership. We deploy AI triage and knowledge-enabled virtual agents for intent routing and rapid resolution. For complex issues, our human experts are empowered with AI assistants, enhancing their decision-making and productivity. This is about augmenting, not replacing, human work, making “AI not cheaper labor but better assurances.
Speed + Satisfaction
Faster response times and improved client satisfaction through intelligent triage.
Boost Team Impact
Empower your teams with AI assistants for greater efficiency and strategic value.
Unlock DWA Intelligence
Gain deep insights from Digital Work Analytics (DWA) to continuously optimize service delivery.
Cyber Security with Managed Intelligence
Proactive Security, Unwavering Compliance
Outcome-Based Value: Our approach prioritizes measurable business outcomes over simply providing tools. We link our services to your business KPIs, showing a clear ROI from your security investment.
Demographic Alignment: We deliver the digital-first, transparent, and outcome-driven security experiences that modern B2B buyers demand, ensuring Agilitec’s competitive differentiation.
Strategic Growth Partner: We are not just a service provider; we are your strategic partner in navigating the complex landscape of AI and cybersecurity, helping you achieve your business goals.
Smarter Risk Control
Reduce risk with explainable AI and robust compliance processes.
Trusted, Secure AI
Protect sensitive data and operations with a transparent, auditable AI infrastructure.
Compliance That Wins
Turn compliance from a cost center into a strategic advantage, converting compliance cost into brand equity.
Strategic AI Adoption
Your Trusted Partner in the
AI Journey
We guide your organization through the Managed AI Transition across three strategic phases:
- Augmentation: Boosting internal productivity by automating tasks like documentation and QBR preparation.
- Integration: Embedding AI into client workflows through co-managed pilots, with human validation.
- Autonomy: Expanding service-level guarantees around AI performance as confidence and governance mature. This phased approach ensures high ROI and lower churn. We focus on Process Mining & Optimization to discover, recommend, and implement continuous improvement pipelines for AI.
Future-Safe AI
A structured, low-risk pathway to harness AI’s full potential today and into the future.
Quantified ROI
Quantifiable ROI through documented automation metrics: tickets closed by agents, hours saved, and margin recovered.
Automate to Grow
Achieve automation-adjusted Rule of 40 driving higher valuations and sustainable growth.
Orchestrating Your Best-of-Breed Digital Ecosystem for Strategic Advantage
In today’s complex digital world, real advantage comes from coordinated expertise—not a single vendor. As your Managed Intelligence Partner, Agilitec orchestrates a tailored ecosystem of best-in-class partners, delivering single-vendor simplicity with multi-vendor strength. Our “orchestration over ownership” model gives you flexible, modern architecture powered by AI, unlike rigid legacy approaches buyers want to avoid.
Intelligent Self Service & Customizable Marketplace
Cloud Marketplace
Choose from a robust lineup of product and services in an easy to use interface. Manage your own licenses in a frictionless portal and connect directly with Agilitec on customizable packages to fit your business needs.
Automation Advisory Integration
Our AI advisory service line is integrated across the ecosystem, helping you identify and implement AI adoption roadmaps, workflow automation consulting, and technology stack optimization.
Advanced Analytics & Business Intelligence
We continuously analyze performance across all integrated services and partners, using advanced analytics to identify opportunities for efficiency, cost savings, and strategic improvements.
Unified Client Portal & Experience
Seamless Integration
Our dedicated client portal (leveraging platforms like Halo) becomes your single pane of glass for all services, partners, and insights.
Streamlined Access
Access tickets, knowledge bases, service requests, and even license purchases 24/7, offering the digital-first, self-service experience preferred by modern tech buyers.
Coordinated Service Delivery
All your managed infrastructure, security, AI, and specialized partner services are harmonized and accessible through one intuitive interface.
Benefits
Simplified Complexity
Gain the advantage of a comprehensive IT ecosystem without the overhead of managing multiple vendors or complex integrations. Agilitec provides a single point of coordination.
Cost-Effective Scalability
Benefit from our economic model that captures 20-40% margin on partner services through white-labeling and referral fees, offering you “single-vendor simplicity” and rapid capability expansion without proportional headcount growth for your business.
Future-Proof Agility
Embrace flexible, modern architectures that can quickly adapt to new technologies and market demands, ensuring you remain competitive and avoid monolithic dependencies.